What kind of incidents should be documented?
- Attempts to purchase by a minor
- Refusal of service
- Bar fight
- Refusal of entry (Patron arrives as a VIP)
Note: The form should be completed immediately by the employee who was involved in the incident.
When completing the form, be sure to:
- Only include the facts and not your opinion.
- Write detailed statements which include the date, time and any witnesses to the event.
- List any reasonable efforts made to prevent the situation.
What are some reasonable efforts you can make?
* Call a taxi
* Refuse Service
* Call police
