Documentation

Daily, consistent entries, even when there are no problems, demonstrate responsible business practices. A daily record provides other valuable business information, such as customer trends, requests or complaints, employee relations, and more. This can be a useful tool in improving the business.

Be sure to inquire where your establishment’s Incident Documentation Forms can be found, under what circumstances they should be completed and where they are to be filed.

KEY FACT:

RAMP recommends you keep incident records for at least two years following an incident because lawsuits can be filed up to two years after an event.